Terms and Conditions — The Ivory Lane Co.

Last updated: June 2026

1. Introduction

Welcome to The Ivory Lane Co. By accessing our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

These terms apply to all visitors, customers, and users of our website.

2. About Us

The Ivory Lane Co. is an online women's clothing store offering curated elevated essentials and everyday basics, delivering to customers across the UK and Europe.

Contact: helloivorylaneco@gmail.com

3. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age
• You are legally capable of entering into a binding contract
• All information you provide is accurate and complete

4. Products

We make every effort to display our products as accurately as possible. However:

• Colours may vary slightly depending on your screen settings
• Product descriptions are provided in good faith and are as accurate as possible
• We reserve the right to withdraw any product from our website at any time
• All products are subject to availability

5. Pricing

• All prices are displayed in the currency shown at checkout
• Prices include VAT where applicable
• We reserve the right to change prices at any time without prior notice
• The price you pay is the price displayed at the time of your order confirmation

6. Ordering

When you place an order with us:

• You are making an offer to purchase the selected items
• We will send you an order confirmation email — this does not constitute acceptance of your order
• Your order is accepted and a contract is formed when we send you a dispatch confirmation email
• We reserve the right to refuse or cancel any order at our discretion, in which case you will receive a full refund

7. Payment

• Payment is due in full at the time of ordering
• We accept payments via the methods displayed at checkout
• All transactions are processed securely by our payment providers
• We do not store your payment details

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these terms and conditions. Please refer to our Shipping Policy for full details on delivery times, costs, and tracking.

9. Returns and Refunds

Returns and refunds are governed by our Return Policy, which forms part of these terms and conditions. Please refer to our Return Policy for full details on how to return an item and how refunds are processed.

10. Your Consumer Rights

Nothing in these terms affects your statutory rights as a consumer.

If you are based in the UK, you are protected under:

• The Consumer Rights Act 2015
• The Consumer Contracts Regulations 2013
• The Sale of Goods Act 1979

If you are based in the EU, you are protected under:

• The EU Consumer Rights Directive
• The EU Sale of Consumer Goods Directive

You have the right to cancel your order within 14 days of delivery without giving any reason. To exercise this right, contact us at helloivorylaneco@gmail.com.

11. Intellectual Property

All content on our website — including text, images, logos, and design — is the property of The Ivory Lane Co. and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content from our website without our prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential losses arising from your use of our website or products
• Our total liability to you shall not exceed the value of your order
• We are not responsible for delays or failures caused by circumstances outside our reasonable control, including postal delays, customs, or natural events

13. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of our website
• Transmit any harmful, offensive, or disruptive content
• Reproduce or copy any part of our website without permission

We reserve the right to suspend or terminate access to our website for any user who breaches these conditions.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which forms part of these terms and conditions. Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal data.

15. Cookies

Our website uses cookies in accordance with our Privacy Policy. By continuing to use our website, you consent to our use of cookies as described therein.

16. Changes to These Terms

We reserve the right to update or amend these terms and conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

17. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms shall be subject to the jurisdiction of the Dutch courts, without prejudice to your rights as a consumer under the laws of your country of residence.

18. Contact

If you have any questions about these terms and conditions, please contact us at:

helloivorylaneco@gmail.com

We aim to respond to all enquiries within 2 business days.