Shipping Policy — The Ivory Lane Co.

Last updated: June 2026

1. Our Promise

We want your order to arrive quickly, safely, and exactly as expected. Below you'll find everything you need to know about how we ship.

2. Order Processing

• Orders are processed within 1 to 3 business days of payment confirmation
• Orders placed on weekends or public holidays will be processed the next business day
• You will receive a confirmation email as soon as your order has been dispatched

3. Shipping Destinations

We currently ship to the United Kingdom and across Europe.

If your country is not available at checkout, please contact us at helloivorylaneco@gmail.com and we will do our best to assist you.

4. Delivery Times

Please note that delivery times are estimates and may vary depending on your location and local postal services.

5. Shipping Costs

Free shipping is applied automatically at checkout — no discount code required.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery in real time.

If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at helloivorylaneco@gmail.com.

7. Customs and Import Duties

For deliveries within the UK and EU, no additional customs duties apply.

If you are ordering from outside these regions, please be aware that customs fees, import duties, or taxes may be charged by your local authorities. These costs are the responsibility of the customer and are not included in your order total.

8. Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please:

1. Check your tracking information for updates
2. Check with your local post office or delivery depot
3. Contact us at helloivorylaneco@gmail.com if the issue is unresolved

We will do everything we can to locate your order and find a solution. Please note that we cannot be held responsible for delays caused by customs, postal services, or circumstances outside our control.

9. Incorrect Delivery Address

Please ensure your delivery address is correct at the time of ordering. We are unable to redirect orders once they have been dispatched.

If you notice an error in your address, contact us immediately at helloivorylaneco@gmail.com and we will do our best to assist before dispatch.

10. Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at helloivorylaneco@gmail.com with:

• Your order number
• A description of the damage
• A photo of the damaged item and packaging

We will arrange a replacement or full refund at no extra cost to you.

11. Contact

For any questions about your shipment, please contact us at:

helloivorylaneco@gmail.com

We aim to respond to all enquiries within 2 business days.